Mercy: compassion or forgiveness shown toward someone whom it is within one’s power to punish or harm.

  • Meditation
  • Daily exercise
  • Time in nature
  • Gratitude
  • Time alone (critical for me right now)
“Because of coronavirus, you have a choice…”
  1. Are you keeping your leadership team highly visible?
  2. Have you ramped up support for your managers?
  3. Are you proactively addressing panic and fear?
  4. Are you enabling employees to stay connected?
  5. Do you know how your employees are faring?
  6. Do you have a communication control tower in place?
  7. Do employees feel supported as they adjust to working virtually?
  8. Have you revisited your editorial strategy and calendar?
  9. Are you keeping an eye on productivity?
  10. Are you enabling employees to do good in their local communities?
  11. Do your leaders recognize this as a defining moment for engagement and loyalty?



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Barbara Fagan-Smith

Barbara Fagan-Smith

Founder and CEO of ROI Communication and the Chief Catalyst for Living ROI. She is committed to helping people and organizations bring their best to the world.